Effective Date: 08-02-2025
At Anand Metal World, we prioritize customer satisfaction. If you need to cancel an order or request a refund, please review our policy below.
1. Order Cancellation
Before Shipment:
- Orders can be canceled within 12 hours of placement.
- To cancel, email us at info@anandmetalworld.com or call +91 8006105414 / +91 7983935372 with your order details.
- If the cancellation request is approved, the full amount will be refunded to your original payment method within 7-10 business days.
After Shipment:
- Once the order is dispatched, cancellations are not allowed.
- Customers can initiate a return after receiving the order (refer to our Return & Refund Policy).
2. Refund Policy
Refunds are applicable under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request is made within 48 hours of delivery.
- The item is returned in its original condition with packaging and invoice.
Refund Processing:
- Once we receive and inspect the returned item, the refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
Non-Refundable Situations:
- Custom or personalized products.
- Used, altered, or damaged items (unless received in such condition).
- Orders returned without prior approval.
- Shipping charges are non-refundable unless the product is defective or incorrect.
3. Contact Us
For any cancellation or refund inquiries, feel free to reach out to us:
📍 Store Address:
Anand Metal World
New Khushal Nagar, Near Red Building, Budh Bazaar, Moradabad – 244001, Uttar Pradesh
📞 Contact Numbers:
+91 8006105414 | +91 7983935372
📧 Email: info@anandmetalworld.com